Further warning for mobile phone firms over poor services
16 January 2014, 18:34
Nairobi - Information and Communications Cabinet Secretary, Fred Matiangi, proposed that improved quality of services be a pre-requisite for the renewal of licences of mobile network operators.
Matiangi, speaking at the Kenya Association of Manufacturers on Thursday, said the renewal of the license of mobile service providers would “hinge upon delivery of quality service to Kenyans.”
“The quality of service in mobile calls must improve as a guarantee for renewal of license. Safaricom, Aitel, YU and Orange must invest in technology and give Kenyans quality telephony service,” he said.
Matiangi expressed dissatisfaction and concerns by a recent survey conducted by the Communication Commission of Kenya (CCK) that indicated none of the service providers met the required standards.
He pointed out that Kenyans would not afford dropped calls drops while making important business transactions.
Matiang'i further noted that the government was working with players in the communication industry to lower the call rates in the East Africa region and hinted at the ongoing negotiations with the county governments aimed at removing tariffs on the fibre optic internet in the counties.
“My ministry has also made recommendations to the county governments aimed at lowering the cost of fibre connectivity by removing tariffs at least for two years,” stated Matiangi.
– CAJ News