Angry passengers lash out at KQ
07 August 2013, 13:02
Mombasa - Passengers who were forced to land in Mombasa following a fire that broke out at Jomo Kenyatta International Airport on Wednesday morning are accusing Kenya Airway (KQ) of mistreatment.
The passengers got upset after being told to board a bus to Nairobi, complaining they were tired after traveling for a long time.
“We have been on a plane for almost 30 hours and we cannot travel for another nine hours in a bus to Nairobi. It was not our fault we had to land in Mombasa,” says Peter Mungai, a passenger in KQ 117 from Amsterdam, in a interview with News24.
According to Mungai, they are also unable to trace their luggage and KQ supervisors had no information about the location of their luggage.
“The supervisors are not telling us where our luggage is, one of them told us he was employed four months ago and he has no idea, yet the one who directed us to him says he has been at KQ for more than four years,” added Mungai.
The passengers apparently refused to board to bus until they had more information on the location of their luggage.
Meanwhile Kenya Airways’ Facebook page was inundated with requests for more information on the airline’s disaster response plan as well as by requests from anxious travellers on how to handle their travel plans from the airport for the next few days. It is unclear at this stage when the airport will be reopened for business.
Are you stranded or affected by the closure of JKIA? Send your story and comments to firstname.lastname@example.org.