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Reasons I cannot use Safaricom as my taxi driver

06 July 2016, 18:56 Shakila Alivitsa

Nairobi - This is basically a lifestyle piece. It is not research and no, my bosses are not culpable. It is just my opinion.

 I just don’t trust Safaricom. Just the other day, I finally gave in to buying an Airtel line because I am finally done. Yes, I still have my Safaricom line but I just had to get myself an Airtel.

To prove to you the benefits of Airtel, today I loaded airtime and they were telling me I have no airtime. By the way, it was just Kshs. 50 but to me that is a lot of money. So I call them and I am expecting the Safaricom shenanigans- putting me on hold until I die. But no, they actually picked my call immediately and I was sorted under a minute.

I was so impressed.  Have you ever come up with a decision and the way it pays off, it just makes you feel like, ‘I am amazing.’ That is how impressed I was.

 Safaricom wants to take on Uber.

I am thinking I don’ trust you either way- Uber, EasyTaxi…. I just can’t with Safaricom because of all the strife I have had with you when it comes to my airtime.

If my airtime is not disappearing and you refuse to pick up my calls, it is my mother in my ear telling me how you swallowed all her Bonga points and you have never picked her calls.

It is just a thing with you guys. I can imagine how the customer care for the taxi will work. ‘Due to technical disabilities, we cannot get back to you at this moment. Please try again later.’ And I am in a taxi with a strange man I do not know. Oh, please.

I cannot even trust your app to correctly give me the right amount charged for my whole journey. I can already foresee tampering on your part and me getting the short end of the stick. How about a breakdown and your taxi drivers run amok?

Finally the thing I dislike most, you as a corporate not staying in your lane. I hate the type of exploitation you guys seem to embrace. You are trying to take over every industry just because I have a simple line. The self-interest that Safaricom shows and complete disregard of the commoner, especially a simple taxi driver just goes to show how greedy you are. You just want everything and branding of everything. Every time I see green I get a migraine because of all the branding I see everywhere. I once worked for a boss who asked me not to write a proposal for Safaricom because they will just want to take over the whole space. I got it then but not it is more impressed upon me at this moment.

Poor customer service with my current service, unreasonably charged data and airtime and misdemeanors on your part when it comes to my money is the reason I would not allow you to take me anywhere.

That is all.

- MyNews24

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

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