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Mobile operators fail to meet quality standards for 3 consecutive years

21 April 2016, 12:49 Nechesa Chemoi

Nairobi - Mobile phone operators have failed to meet Quality of Service (QoS) targets set by the Communications Authority of Kenya (CA) for the third year running.

According to the QoS report released by CA for the financial year 2014/2015, none of the three operators; Safaricom, Airtel and Telkom Orange, met the 80% threshold for the third consecutive year.

“The operators failed on a number of the Key Performance Indicators (KPIs) used to gauge the extent to which their services conform to the required standards.

“Out of the eight parameters, all operators complied with QoS targets on Handover Call Set Up Time and Signal Strength indicators. There was remarkable improvement on the quality of speech for all the operators. However, on overall performance of all the operators remained stagnant during the year,” CA said the report which was released on Tuesday.

The report indicates that the telcos did not register any significant improvement in their overall performance, all having managed to get 62.5 per cent, the same score they had the previous financial year.

“The performance of the mobile network operators was rated best in Nairobi and worst in Upper Eastern and North Rift regions. The rest of the country recorded above average performance,” the report added.

The operators now face heavy penalties for the breach of the QoS from CA.

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