Telecoms set to improve mobile services
14 January 2014, 15:33
Nairobi - The telecoms sub-sector under the Communications Authority of Kenya (CAK), formerly Communications Commission of Kenya, has entered into an agreement with Mobile Network Operators (MNO) to improve on quality service delivery to consumers.
The CAK Director General, Francis Wangusi said the partnership to maintain high quality of service comes at the aftermath of the recent report that revealed the declining performance in service delivery to mobile users.
"The mobile network operators have equally agreed to discuss the methodology and parameters for measurement of the quality of service with the Authority to address future measurements in view of the changing dynamics in the sector," said Wangusi.
Wangusi noted that the telecoms industry has consistently demonstrated its potential through its high growth rate over the years.
"The National ICT Master Plan targets a contribution of 25% to the GDP by 2017. In 2011, the government revenue from the sector netted at USD 480 million, translating to approximately 5.8% of the overall tax revenue," reiterated Wangusi.
He stated that as the sector's innovation equally continues to grow with a base of over 23 million on the mobile transfers platform, the Authority, ICT Ministry and other players are working to reduce the roaming charges for mobile users within East African countries.
He assured that CAK is ready to help the operators to realize the industry objectives.
Wangusi further said the MNOs expressed optimism in the 2013 Kenya Information and Communications Act gazetted on Jan 10, 2014 which they believed would give impetus to the growth of the sector. He added that they equally endorsed the Kenya Information and Communications, the Registration of Subscribers of telecommunications Services, Regulations 2014 to be promulgated soon by CAK.
He said CAK will work collaboratively with the ICT Ministry to curb the raised challenge of rampant vandalism of the infrastructure and effect on the development of networks down to the County level.
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