Mobile service operators fail to meet quality standards in Kenya
08 June 2015, 18:26
Nairobi - All mobile phone operators failed to meet the Quality of Service (QoS)
targets set by the regulator, Communications Authority of Kenya (CA).
None of the then four operators; Safaricom, Airtel, Telkom and Essar met the
service standards, according to the assessment of the performance of
mobile networks in the country for the period 2013-2014.
" All of them
however complied with QoS targets on Handover Success Rate, Call Drop
Rate, Call Set Up Time and Signal Strength," the CA said in a report Monday.
The performance on
Speech Quality improved tremendously for three operators except Essar.
There was degraded performance by all operators on three Key Performance
Indicators (KPIs), namely, Call Set up Success Rate, Call Completion
Rate and Call Block Rate. The assessment is conducted annually to
ascertain compliance with the Kenya Information and Communications Act,
1998, the Regulations and license conditions in relation to Quality of
The report provides the level of conformance of
the licensees’ services to the set quality of service standards
expressed in terms of a select set of parameters, also referred to as
Key Performance Indicators (KPIs). For any mobile operator to be deemed
compliant with the QoS standards, they are required to meet a minimum
threshold of at least 80% of the overall QoS KPIs against the targets.
The assessment covered all the four mobile networks undertaken
simultaneously based on Intra-network configurations.
coverage involved collecting and sampling data that most represents the
experience of the general public. Measurements in some regions had
overlaps due to the manner in which the existing road networks traverse
what were formerly local government boundaries. The report also provides
an overall performance for the country as a basis of the rating of each
operator. This is critical to guide the principal aim of bridging the
digital divide across Kenyan communities and regions.
beneficiaries of this approach include universal service access and
universal access fund projects. The prevailing insecurity made it
difficult to cover the North Eastern counties of Mandera and Wajir. Also
affected were some parts of Marsabit, Samburu and Garissa counties.
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