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Irate Customers Try To Return Fake Handsets

05 October 2012, 07:11 Kelvin Mureithi

Mobile Phone Customers and vendors within Meru Town in Meru County are also bearing the brunt two days after the Communications Commission of Kenya switched off fake phones on the market.

A spot-check by the media yesterday along Njuuri Ncheke and Kirukuri streets that are full of electronic shops revealed  a slowdown in business with customers said to have kept away from shops perceived to have ever sold fake phones.

A few customers were seen visiting some electronic shops claiming their phones had been switched off and they ought to be compensated by the dealers.

Evance Kathurima who is a phone subscriber said his phone was switched off as opposed to his expectations since it had all the features that he was looking for in a phone.

“I need to start a fresh looking for new contacts since I never created a back up of contacts for my potential employers,“ said Kathurima.

An electronic shop dealer James Mwenda said the biggest challenge lied with customers returning the counterfeit phones and demanding compensation.

He said once customers got wind that a subscriber returned a fake phone, others shied away.

A few affected subscribers told the media how the government should help them pursue a legal action against vendors who sold them fake phones.

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