Cofek threatens to sue Nakumatt for defrauding customers
20 May 2015, 10:18
Nairobi - The Consumer Federation of Kenya (Cofek) has threatened to sue Nakumatt Supermarket over fraudulent price discrepancies at some of its branches in Nairobi.
The consumer body said Nakumatt had committed a criminal offence and has 7 days to address the matter or else be sued for stealing from its customers.
Cofek wrote to Nakumatt following the outcry by consumers that there were discrepancies between the shelf and till prices at Nakumatt Supermarket.
The consumers took to Twitter under #NakumattOnTrial to air their grievances.
Although Nakumatt admitted liability on price fixing, Cofek said it was unsatisfactory.
“Your response of May 18, 2015 was most casual, provocative, unfortunate and self-incriminating. While accepting liability on one part, you downplayed the scope and further failed to accept full responsibility of the several sins of omission and commission from your end. You ended up asking affected consumers to lodge further individual complaints to email@example.com,” Cofek Secretary General, Stephen Mutoro, said in a statement.
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Cofek accused Nakumatt of being unapologetic, non-remorseful and overly defensive in admitting partial responsibility without proposing a clear remedy.
“You have engaged and continue to engage in unfair business practices, without limiting the same, especially in making false, misleading and deceptive representations generally and specifically on discrepancies between shelf and till prices,” the statement added.
Cofek has therefore demanded an unconditional apology published in all major publications, admission of liability and responsibility for the discrepancies.
The federation also wants Nakumatt to offer of compensation for the direct and consequential losses suffered by its customers.
Cofek further demands that Nakumatt opens up its financial and audit systems for an independent forensic audit, to ascertain the severity and extent of the actual and projected implications of the discrepancies.
Regarding the killing of Nakumatt’s internal auditor, Cofek asked the chain store to explain whether it was linked to the expose of the said discrepancies.
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