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Challenges of owning a locked phone

28 February 2012, 10:53 Joshua Laiboni

The telecommunications industry is arguably one of the major drivers of the Kenyan economy. Safaricom for instance has been the biggest taxpayer for more than two years in a row. This therefore means that the industry is surely improving the Kenyan economy.

However, I have a problem with the industry. The thing is about these LOCKED PHONES. Personally, I have been a victim of buying locked phones and even now my phone is locked to one operator.

This means that I cannot have the freedom to choose the operator that I want. My main problem with this thing is that when you go to purchase a phone:

1. You are never told that it is locked
2. Once you discover that it is locked and take it back to the operator, they tell you that it will be automatically unlocked within a specified period of time.
3. You patiently wait for that period to elapse but you are in for a rude shock as even after the period has elapsed the phone still continues to be locked.

I have therefore been frustrated by these operators who lock their phones just because they are selling them cheaper.

My recommendation to them is that, "tell the customer the truth."

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