Blog: Businesses, please stop these sly, self-serving practices
13 August 2012, 16:41
It should be blindingly obvious to every owner of every business that it runs primarily on just one thing: the goodwill of its customers. If customers obtain value from you, they keep buying. If they keep buying, you keep making a profit. If you keep making a profit, you stay in business.
Then how do you explain some of the senseless practices that some leading businesses keep persisting in inflicting on their customers? Practices that reduce the value given to customers; that break the trust of customers; that reduce the goodwill held by customers? Why would they do that?
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