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Airtel, Medanta Africare partner to launch mHealth

22 April 2015, 12:09 Nechesa Chemoi

Nairobi - Airtel Kenya and Medanta Africare have partnered to launch mHealth, a new service that will allow customers access quality health advice from doctors using mobile phones.

Airtel subscribers will be able to consult with doctors from Medanta Africare and access relevant health care advice by calling 1525 at normal calling rates from their mobile phones, a service that will be available daily from 8am to 8pm.

The service which will be piloted in Nairobi will also allow all Airtel customers to access health services at home at pre-defined rates and get second opinion on  diagnosis from specialists in Medanta India through Medanta’ s Telemedicine Centre in Nairobi. 

Additionally, the following benefits will be extended to all Airtel Premier customers:
i.  Pathology: 20%  discount for customers who pay on cash basis.
ii. Radiology services: 20% discount for customers who pay cash.
iii. Dental Consultation: KES 1,200 discount for customers who pay cash. 
iv. Doctor’s consultation: 1 free consultation a year for subsequent reviews. 
v. 1 health check at 10% discount per year (as this is already discounted) 
vi. Telemedicine consultation with Medicity: 50% Discount 
vii. Home collection of samples if within 5 km radius from main facility. 
viii. Pharmacy Medicine: 10% discount on all medicine purchased from the premises.
ix. Specialist consultation at main facility: 20% discount

“In today's fast-paced world, people are health conscience and are always looking for solutions that offer convenience.  Mobile technology remains the most powerful communications platforms. This therefore presents an opportunity for us to offer a service that gives our customers the freedom to access healthcare services from the convenience of their phones wherever they are, giving them more peace of mind knowing that  they are now able to reach quality and affordable medical care,” Airtel Kenya CEO Adil El Youssefi said in a statement.

In order to ensure that the service delivers accurate medical diagnosis, Medanta Africare has stationed well trained staff members who will be attending to customer calls and recommend solutions to respective doctors in the hospital for relevant action to be taken. 
Additionally, all medical consultants will be supported by a world-class technology solution that will help them examine customers’ medical cases in the most effective manner.

“This is an innovative and a first of its kind service in Kenya, to a large section of Kenya’s population, wherein they will be able to access healthcare information on their handsets & also avail home healthcare services provided by Medanta Africare, in the comfort of their homes,” Medanta Africare President and CEO Anil Maini said.

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