08 February 2013, 14:45
Cat got your tongue when you’re trying to say no? Try these simple tips to get a bit more assertive when you really need it…
Being assertive in any job is vital. Imagine the shop owner
unable to say no when asked for a discount. Or the admin clerk who ends
up doing everyone’s copies at the printer. Or the shop assistant who
keeps covering the shifts of one (or more) of their colleagues.
each of these instances the effect of not being able to say ‘no’ is
bound to have a detrimental knock-on effect in the individual’s work, be
it a loss in revenue, falling behind on their deadlines or even
experiencing a physical drain.
This is why learning to say ‘no’ is so important…
Use the tips below to help you remain assertive when being asked a bit too much.Know your limitations.
Decide beforehand what is acceptable for you and what is not. If you
are prepared to work someone else’s shift no more than twice a month,
keep to this. In other words, stick to your guns.
Just say no.
Instead of skirting around the issue and coming up with weak excuses,
simply say: No, I am unable to do that. If the asker continues, repeat
your phrase. Drop a word or two off of your phrase (e.g. No, I am
unable), and if he or she continues, again drop a few words until you’re
left with just ‘No’.
Think about what reaction you are likely to get and plan accordingly. Know the facts and be ready to quote them when necessary.
Stick to the issue, keep it impersonal.
You’re not saying no because you don’t like the person, you’re saying
no because you don’t have the time, or because you are being taken
advantage of, or because you haven’t slept more than three hours a night
for the past week. Therefore, keep the conversation on topic and don’t
blow your top shouting about how you’re always being asked to do things
and how no one ever even thanks you…- Women24