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Mobile telephone service providers fail CCK quality test

02 January 2014, 11:30

Nairobi - The country’s four mobile service operators have failed the Communications Commission of Kenya (CCK) quality service test, it has emerged.

According to CCK, all the mobile service operators comprising Safaricom, Airtel, Orange and Yu, failed in quality of service for financial year 2012/2013.

According to the commission, the research dwelt on completed calls rate, call set up success rate, dropped calls, blocked calls, speech quality, handover success rate, call set up time and signal strength.

The CCK report revealed that none of the mobile networks complied with the set rules over the period of three years.

However, CCK could not reveal what course of action would be taken against mobile network operators, but previous records show that non-compliance attracted a penalty of KES500,000.

Meanwhile, CCK also ranked Safaricom as the worst in completed calls rate and was also found to have the highest rate of dropped calls which is the number of calls that end unexpectedly despite the phone line in use having enough airtime.

The CCK report also revealed that Telkom Kenya Limited had the highest compliance level of 62 percent out of 80 percent.

On a brighter note, Orange passed the speech quality test performance by 96 percent.

– CAJ News


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