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Bank managers will soon be chatting with clients

27 February 2014, 11:17

Nairobi - Interactions between banks and their clients are poised to improve after the Kenya Bankers Association (KBA) partnered with a software developer to upgrade a chat platform launched two years ago.

KBA has partnered with Farwell consultants in a move that will culminate in bank chief executive officers engage with the banking public.

KBA’s “My Chat with a Bank CEO” social media platform was created in 2012 featuring different bank CEOs hosting hour-long live Web chat sessions on various topics.

So far, 17 CEOs have hosted the fora.

KBA partnered with Kenya-based software developer, Farwell Consultants, to redesign the real-time, online chat platform.

Simon Lee, Farwell Managing Director, noted that the enhanced features include a new user-friendly interface, tools for interactivity including sharing CEO comments via Twitter, and a secure log-in.

The platform is also tablet friendly and users can access all features via their Android or Apple tablets.

“We have created an environment that is more personal and more engaging in an effort to promote a more robust interaction between bank CEOs and the public.  Each user has their own profile that can be updated with their own biodata, as well as a thumbnail image to personalise and make the user experience more engaging,” said Lee.

In March meanwhile, “My Chat with a Bank CEO” will feature Arun Mathur of I&M Bank discussing “The Interest Rates Environment.” The session will be on March 5.

Between then and March 26, other presenters lined up include Sammy Itemere of Equatorial Commercial Bank, Dr Nyambura Koigi of Postbank, and Greg Breckenridge of CfC Stanbic.

The KBA CEO Chat sessions are open to all and members of the public.

The public is encouraged to log on and engage in a productive conversation about banking in the country.

The platform can be accessed from the KBA website (www.kba.co.ke) where interested participants can view the complete schedule and register for the quarterly events. 

Visitors to the site can also watch podcasts and read transcripts of the past sessions.

– CAJ News

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